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CODE OF PRACTICE

As an RTO (40857), ACWE PTY LTD has agreed to operate within the Standards for Registered Training Organisations 2015 and undertakes the ASQA self-assessment against these standards annually.
Until 1 January 2025, ACWE PTY LTD will be accountable for complying with the Standards for RTOs 2015.
ACWE PTY LTD will act in accordance with the highest level of industry standards to provide vocational education and training in the field of Leadership and Management. Our code of practice outlines our operational policies, our commitment to our clients and provides qualified and experienced Trainer/Facilitators and assessors who:

  • Undertake their duties with honesty, objectivity, integrity and diligence
  • Act professionally and give the highest standards of service to students
  • Conduct fair, flexible, valid and reliable competency-based assessments
  • ACWE PTY LTD recruit students/clients in a responsible and ethical manner based on Access and Equity guidelines;
  • ACWE PTY LTD treats students fairly, with professional concern for their interests and refers to external advice if necessary;
  • ACWE PTY LTD delivers, regularly monitors and reviews training and assessment services to ensure the interests and welfare of students are maintained;
  • ACWE PTY LTD maintains a policy and procedure for handling student complaints and assessment appeals.
  • ACWE PTY LTD provides an appeals and grievance procedure and opportunities for reassessment;
  • ACWE PTY LTD provides a suitable learning environment;
  • ACWE PTY LTD acts in a way that promotes co-operation and effective relations between the people and organisations who are our clients;
  • ACWE PTY LTD recognises the rights and dignity of students, observing always, the tenets of Anti-Discrimination and Equal Opportunity Laws;
  • ACWE PTY LTD prohibits discrimination in any form;
  • ACWE PTY LTD is committed to comply with all Commonwealth, State and Territory regulatory and legislative requirements;
  • ACWE PTY LTD provides timely and accurate information to government agencies and funding bodies;
  • ACWE PTY LTD maintains accurate confidential and secure training and financial records;
  • ACWE PTY LTD’s student records are managed securely and confidentially and are available for student access on request;
  • ACWE PTY LTD observes total discretion and confidentiality in all their dealings;
  • ACWE PTY LTD is committed to providing quality training with a focus on industry needs and enhances workplace outcomes;
  • ACWE PTY LTD values feedback from students, team members, clients and employers as a basis for continuous improvement;
  • ACWE PTY LTD will endeavour to meet the needs of individual students through the integration of access and equity guidelines in its policies and procedures;
  • ACWE PTY LTD where necessary, will decide the best methods for those students who require language, literacy and/or numeracy support or reasonable adjustment to assessment;
  • ACWE PTY LTD undertakes to recognise the qualifications issued by other Registered Training Organisations;
  • ACWE PTY LTD will maintain a documented process for the recognition of prior learning (RPL) and/ or recognition of current competency (RCC) and ensure that RPL/RCC is offered to all students upon enrolment;
  • ACWE PTY LTD’s course information will ensure all fees and charges are advised before enrolment, course content and assessment procedures are explained, and vocational outcomes are outlined;
  • ACWE PTY LTD has in place appropriate systems to ensure sound financial and administrative practices and safeguards their students’ fees until the course is delivered;
  • ACWE PTY LTD has a refund policy which is fair and equitable;
  • ACWE PTY LTD’s training courses are marketed with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. No false or misleading comparisons are drawn with any other training organisation or course;
  • ACWE PTY LTD issues Qualifications or Statements of Attainment to students who meet the required outcomes of the courses on ACWE’s scope of registration, in accordance with all relevant guidelines;
  • ACWE will honour all guarantees outlined in this Code of Practice, and understands that if it does not meet the obligations of this Code or supporting regulatory requirements, it may have its registration as a Registered Training Organisation withdrawn;
  • ACWE will take every opportunity to ensure that this Code of Practice is disseminated, understood and valued by all team members, clients and students;
  • ACWE team members are bound by and committed to, the implementation of this Code of Practice.

Important Legislation which affects an RTO:

  • ACWE will ensure it is compliant with Commonwealth and State legislation and regulatory requirements.
    ACWE will observe laws governing:
  • Vocational Education and Training;
  • Work Health Safety and Environment;
  • Workplace harassment, victimisation and bullying;
  • Anti-discrimination, including equal opportunity and racial vilification;
  • Disability discrimination;
  • Privacy and confidentiality;
  • Consumer Rights.