STUDENT COMPLIMENTS AND COMPLAINTS POLICY

ACWE intends to:

• Develop a culture which views student complaints as an opportunity to improve the organisation;

• Ensure any student complaint is resolved promptly, objectively, with sensitivity and with complete confidentiality;

• Set in place a complaints handling system to prevent complaints recurring;

• Ensure consistency when handling complaints.

Complaints, Compliments, and Suggestions

A complaint can be defined as a student’s expression of dissatisfaction with an aspect of ACWE’s services.

A complaint may be a student expressing dissatisfaction with, amongst other things:

• The enrolment or induction process;

• The quality of training or assessment provided;

• Access to their personal records;

• The way they were treated.

ACWE welcomes all complaints, compliments and suggestions as feedback. You are more than welcome to contact Denise or Marcus directly at anytime, or follow the formal procedure located in the Student Handbook

We thank you for taking the time.